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Gitter 1Chat

Gitter SUPPORT

Mo-Su 24h

Support 24/7

Automatise

up to 80% of conversations with your clients

Provide

complete information for employees
about customers

Build

database of products and offers in one system

Convert

chat channel calls for sale without the involvement of the selle

Mini packet
for sales automation
in Chat and Facebook channels!

Relieve your employees from tedious repetitive tasks thanks to BOT and artificial intelligence. Communicate faster, more efficiently and more effectively!

Real Omni-Channel
available now!

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Don't let your customers wait anymore for a response, don't lose more customers because of slow service!

Reply to emails, chats, text messages from one view of the stream of communication with the client. Thanks to 1CHAT, you will find all communication with the client in one place.

One application - many communication channels

Facebook Messenger and Wall

Website chat component - Widget

Email

Phone calls

Video calls

SMS

Follow the story

conversations from multiple channels and in one customer view. Instantly provide customers with information through multiple channels, send a text message, email or call during a chat conversation.

Communicate

with your clients through the selected channel at any time and create mass mailings to them.

Split up the conversations

equal to every employee. Intelligently route each conversation to selected users.

Functionality

Monitor the work of your employees in real time.
Manage conversation delegation automatically.

Sales in Chat and Facebook

Swap conversations
to sale!

  • Build your BOTS to support customers who will take orders and solve 80% of your customers' problems without the need to involve an employee
  • Automate the sale of products and services in the chat and facebook channels
  • Automatically reply to comments posted on Facebook pages
  • Don't waste a sales opportunity, don't let comments go unanswered
  • Interactively conduct conversations with your potential clients
  • Support live sales via facebook!
  • Collect orders, manage sales in one application. You no longer need an external webshop with Z!

Intelligent routing

Simple and intuitive

  • Easily transfer conversations between employees with a complete history of conversations and activity
  • Prompt, support and organize the work of your employees automatically
  • Direct clients directly to the caretakers, no matter what channel the client contacts through, reduce the time needed to solve cases to a minimum

Manage your clients' profiles

Communicate with the client through any channels
at any time

  • Integrate the customer account in all channels into one contact in the system
  • Communicate with the client through any channels at any time, track the history and course of each conversation
  • Parameterize customer accounts freely, manage addresses and your own fieldsParameterization of any customer accounts, manage addresses and own fields
  • Keep customer information in one place and easily share that information with your organization

Control the activities of the customer service department in real time

Manage tasks, assign tasks to groups
and specific employees

  • Access real-time statistics
  • Supervise the work of your employees through the conversation preview panel
  • Support employees with the option of joining the conversation, prompting and internal comments system
  • Take over the conversation, reply on behalf of the employee

Graphical automation configurator

Automate up to 80% of the most frequently repeated maintenance scenarios

  • Build automated customer service scripts for multiple communication channels
  • Make dynamic decisions about how to serve each customer based on customer card details
  • Use built-in functions to deliver the highest level of customer experience

Online Store

Build a database of products, offers, add-ons and sale options

  • Post sales offers on Facebook directly from the app
  • Carry out sales automatically using BOTA without the need to involve an employee
  • Use the auto-generated online store page today, no need to buy another solution!
  • Manage orders in one app
  • Contact the customer via any communication channel from anywhere in the application!

Price packages

Get the system up and running in a few moments and use whatever
you want in the world!

Mini

  • Number of Stations: 1
  • Facebook feed
  • WebChat feed
  • Automation **
  • Store
  • Tasks
  • Chat Box
  • Text Bot
  • Dashboard
  • #
  • #
  • #
  • #
  • #
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Start Now!

Omni

  • Facebook feed
  • WebChat feed
  • Email channel
  • SMS channel
  • Automation
  • Store
  • Tasks
  • Chat Box
  • Text Bot
  • Dashboard
  • Monitoring
  • Search Engine
  • #
  • #
  • #
  • #
  • #
  • #
Start Now!

Omni Pro

  • Facebook feed
  • WebChat feed
  • Email channel
  • SMS channel
  • Voice channel
  • Video channel
  • Automation
  • Store
  • Tasks
  • Chat Box
  • Text Bot
  • Text Bot Trainer
  • Dashboard
  • Monitoring
  • Search Engine
  • Upsell
  • PI integration
  • #
Start Now!


* Monthly fee for the position.
** In the mini version, conversation automation is possible up to 5,000 conversations a month.

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We will answer your question within two working days at the latest.