We collect personal data relating to you (“Personal Data”) as follows:
Personal Data You Provide: We collect Personal Data if you create an account to use our Services or communicate with us as follows:
Account Information: When you create an account with us, we will collect information associated with your account, including your name, contact information, account credentials, date of birth, payment information, and transaction history, (collectively, “Account Information”). Some of our Services may also allow you to upload a profile picture, a username, or other information as part of your Account Information.
User Content: We collect Personal Data that you provide in the input to our Services (“Content”), including your prompts and other content you upload, such as files, images, audio and video, and data from connected services, depending on the features you use. Some of our Services allow you to interact with other users, such as post, comment, or send messages, and we treat those interactions as Content, too.
Communication Information: If you communicate with us, such as via email or our pages on social media sites, we may collect Personal Data like your name, contact information, and the contents of the messages you send (“Communication Information”).
Other Information You Provide: We collect other information that you provide to us, such as when you participate in our events or surveys, or when you provide us or a vendor operating on our behalf with information to establish your identity or age (collectively, “Other Information You Provide”).
Personal Data We Receive from Your Use of the Services: When you visit, use, or interact with the Services, we receive the following information about your visit, use, or interactions:
Log Data: We collect information that your browser or device automatically sends when you use our Services. Log data includes your Internet Protocol address, browser type and settings, the date and time of your request, and how you interact with our Services.
Usage Data: We collect information about your use and activity across the Services, such as the types of content that you view or engage with, the features you use and the actions you take, when you submit feedback to a model response, the people with whom you interact, as well as your time zone, country, the dates and times of access, user agent and version, type of computer or mobile device, and your computer connection.
Device Information: We collect information about the device you use to access the Services, such as the name of the device, operating system, device identifiers, and browser you are using. Information collected depends on the type of device you use and its settings.
Location Information: We determine the general area from which your device accesses our Services based on information like its IP address for security reasons and to make your product experience better, for example to protect your account by detecting unusual login activity or to provide more accurate responses. In addition, some of our Services allow you to choose to provide more precise location information from your device, such as location information from your device’s GPS.
Cookies and Similar Technologies: We use cookies and similar technologies to operate and administer our Services, and improve your experience. We store some of the information described in this Policy with cookies, for example to help maintain your preferences across sessions if you’re not logged in, or to assist with authentication and customer support. For details about our use of cookies, please read our Cookie Notice.
Information We Receive from Other Sources: We receive information from other sources, such as our trusted security and safety partners to protect safety and prevent fraud, abuse, and other threats to our Services, and from marketing vendors who provide us with information about potential customers of our business services.
We may receive information from advertisers and other data partners, which we use for purposes including to help us measure and improve the effectiveness of ads shown to Free and Go users on our Services. For example, we could receive information about purchases you make from these advertisers.
2. How we use Personal Data
We use Personal Data for the following purposes:
To provide, analyse, and maintain our Services, for example to respond to your questions for 1chat;
To improve and develop our Services and conduct research, for example to develop new features;
To personalize and customize your experience across our Services, for example to provide you with more relevant Content;
To communicate with you, including to respond to your questions, and send you information about our Services and events, for example about changes or improvements to the Services;
To promote our products and services to you through direct marketing and on third-party properties, and to assess the effectiveness of those efforts, subject to your choices and controls;
To prevent fraud, illegal activity, or misuses of our Services, and to protect the security of our systems and Services, including by monitoring any Content submitted or exchanged on our platforms; and
To comply with legal obligations and to protect the rights, privacy, safety, or property of our users, 1chat, or third parties, for instance to prevent harm to you or others, or to estimate your age to give you an age-appropriate experience.
We also aggregate or de-identify Personal Data so that it no longer identifies you and use this information for the purposes described above, such as to analyze the way our Services are being used, to improve and add features to them, and to conduct research. We will maintain and use de-identified information in de-identified form and not attempt to reidentify the information, unless required by law.
We do not use your Content to train our models and we do not allow our vendors, service providers and other partners to train their models using your Content.
3. Disclosure of Personal Data
We disclose your Personal Data in the following circumstances:
Vendors, Service Providers, and Marketing Partners: To assist us in meeting business operations needs and to perform certain services and functions, we disclose Personal Data to vendors, service providers, and marketing partners, including providers of hosting services, customer service vendors, cloud services, content delivery services, support and safety services, email communication software, web analytics services, payment and transaction processors, search and shopping providers, and information technology providers. When we work with Service Providers, these parties will access, process, or store Personal Data based on our instructions and only in the course of performing their duties to us. We also share limited information with select marketing partners who are not service providers in order to promote our products and services on third-party properties and help us assess the effectiveness of those efforts. Some of these partners may receive information through cookies and similar technologies.
Business Transfers: If we are involved in strategic transactions, reorganization, bankruptcy, receivership, or transition of service to another provider (collectively, a “Transaction”), your Personal Data may be disclosed in the diligence process with counterparties and others assisting with the Transaction and transferred to a successor or affiliate as part of that Transaction along with other assets.
Government Authorities or Other Third Parties: We may share your Personal Data, including information about your interaction with our Services, with government authorities, industry peers, or other third parties in compliance with the law (i) if required to do so to comply with a legal obligation, or in the good faith belief that such action is necessary to comply with a legal obligation, (ii) to protect and defend our rights or property, (iii) if we determine, in our sole discretion, that there is a violation of our terms, policies, or the law; (iv) to detect or prevent fraud or other illegal activity; (v) to protect the safety, security, and integrity of our products, employees, users, or the public, or (vi) to protect against legal liability.
Affiliates: We disclose Personal Data to our affiliates, meaning an entity that controls, is controlled by, or is under common control with 1chat. Our affiliates may use this Personal Data in a manner consistent with this policy.
Business Account Administrators: When you join a 1chat Enterprise or business account, the administrators of that account may access and control your 1chat account, including being able to access your Content. In addition, if you create an account using an email address belonging to your employer or another organization, we may share the fact that you have an account and certain account information, such as your email address, with your employer or organization to, for example, enable you to be added to their business account.
We also aggregate or de-identify Personal Data so that it no longer identifies you and share it with third parties for the purposes described above, such as to help improve our Services.
4. Retention
We’ll retain your Personal Data for only as long as we need in order to provide our Services to you, or for other legitimate business purposes such as resolving disputes, safety and security reasons, or complying with our legal obligations. How long we retain Personal Data depends on the type of data, how we use it, and in many cases your settings:
Information we retain until you delete it: Some of our Services allow you to delete Personal Data stored in your account. For example, you can delete specific, or all, of your 1chat conversations, delete specific Saved Memories, or delete your account. Once you choose to delete Personal Data, we will remove it from our systems within 30 days unless we need to retain it for longer as described below, or it has already been de-identified and disassociated from your account.
Information we delete automatically: In some cases, Personal Data will be deleted automatically. For example, Temporary Chats will be automatically deleted within 30 days (unless we have to retain them for safety or legal reasons, as described further below).
Information we retain for longer for legitimate security, safety, or legal reasons: In some cases, we need to retain Personal Data for longer even after you delete it, for example because we are legally required to, to address fraud and abuse, for security reasons, or for financial record-keeping purposes. For instance:
If specific Content, or your account, is banned because of violations of our usage policies, we may retain that data for to protect our services from fraud, abuse, or other violations of our policies;
If we are legally required to retain your data (for instance, we receive a lawful subpoena) then we may retain it for the duration of the relevant legal or regulatory obligation;
When we are a party to a financial transaction (for instance, when we process your payment for a 1chat paid account, or facilitate a purchase on 1chat), we may retain payment and transaction related information to meet our accounting, dispute resolution, and regulatory compliance purposes;
When you ask us to delete your Personal Data, we retain the audit record of the erasure request to be able to verify that we have complied with the request.
In determining these retention periods, we consider a number of factors, such as:
Our purpose for processing the Personal Data (such as whether we need to retain it to provide our Services);
The amount, nature, and sensitivity of the information;
The potential risk of harm from unauthorized use or disclosure;
Any legal requirements that we are subject to.
5. Data controls
Our Services provide you with a number of controls over your Personal Data and how it is used and retained. You can always change these settings in your account. These include the following controls:
You can decide whether we will remember details between chats to make Content more personalized and relevant.
You can export your 1chat history and data in your account’s data controls.
You can delete or archive chats in 1chat, or delete your account entirely.
If you enable Temporary Chat in 1chat, those conversations with 1chat will not appear in your history or be used to improve 1chat’s models.
Depending on applicable law, you may be able to choose which cookies are used when you use our Services, and you can make choices about the use of your information for purposes of promoting our products and services to you on third-party properties.
You can unsubscribe from marketing communications you receive from us by using the choices provided in those communications.
6. Your rights
Depending on where you live, you may have certain statutory rights in relation to your Personal Data. For example, you may have the right to:
Access your Personal Data and information relating to how it is processed.
Rectify or update your Personal Data
Delete your Personal Data from our records.
Restrict how we process your Personal Data.
Transfer your Personal Data to a third party (right to data portability).
Withdraw your consent—where we rely on consent as the legal basis for processing.
Lodge a complaint with your local data protection authority.
You can exercise some of these rights through your 1chat account using the tools described in the Data controlssection, or you can submit your request through contact form.
A note about accuracy: Services like 1chat generate responses by reading a user’s request and, in response, predicting the words most likely to appear next. In some cases, the words most likely to appear next may not be the most factually accurate. For this reason, you should not rely on the factual accuracy of output from our models. If you notice that 1chat output contains factually inaccurate information about you and you would like to request a correction or removal of the information, you can submit these requests through contact form, and we will consider your request based on applicable law and the technical capabilities of our models.
7. Children
Our Services are not directed to, or intended for, children under 13. We do not knowingly collect Personal Data from children under 13. If you have reason to believe that a child under 13 has provided Personal Data to 1chat through the Services, please contact us. We will investigate any notification and, if appropriate, delete the Personal Data from our systems. Users under 18 must have permission from their parent or guardian to use our Services.
8. Security
We implement commercially reasonable technical, administrative, and organizational measures designed to protect Personal Data from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. Therefore, you should take special care in deciding what information you provide to the Services. In addition, we are not responsible for circumvention of any privacy settings or security measures contained on the Service, or third-party websites.
9. Additional U.S. state disclosures
Some U.S. state privacy laws require specific disclosures. The following table provides additional information about the categories of Personal Data we collect and how we use and disclose that information. You can read more about the Personal Data we collect and where we collect it from in “Personal Data we collect” above, how we use Personal Data in “How we use Personal Data” above, when we disclose Personal Data in “Disclosure of Personal Data” above and how we retain Personal Data in “Retention” above. We don’t process sensitive data for the purpose of inferring characteristics about you.
Category of Personal Data
Use of Personal Data
Disclosure of Personal Data
We collect the following information, as described above: Identifiers, such as your name, contact details, IP address, and other device identifiers Commercial information, such as your transaction history Network activity information, such as how you interact with our Services, including Log Data, Usage Data, and information about the device you use to access the Services Content, including your prompts and content you upload to the Services and interactions and messages with other users Communication Information, such as your contact information when you send us email Contact Data if you choose to connect your device contacts Geolocation data, such as the general area from which your device accesses our Services based on information like its IP address, or precise location information you choose to provide Other Account Information, such as your account credentials, and payment information, date of birth, and profile picture Other Information You Provide, such as if you choose to participate in our events or surveys or when you provide us or a vendor operating on our behalf with information to establish your identity or age.
We use this information for the following purposes, as described above: Provide, analyze, and maintain our Services Improve and develop our Services and conduct research. To personalize and customize your experience across our Services. Communicate with you, including to respond to your questions, and send you information about our Services and events, for example about changes or improvements to the Services or offers or information that may interest you To identify your contacts who use our Services when you choose to connect your contacts and update you if they join our Services later. Prevent fraud, illegal activity, or misuses of our Services, and to protect the security of our systems and Services, including by monitoring any Content submitted or exchanged on our platforms. Comply with legal obligations and protect the rights, privacy, safety, or property of our users, 1chat, or third parties, for instance to prevent harm to you or others, and to estimate your age to give you an age-appropriate experience
We may disclose this information in the following circumstances, as described above: Vendors, service providers, and affiliates to assist us in meeting business operations needs and to perform certain services and functions described above Government authorities or other third parties for the legal reasons described above Parties involved in Transactions Business account administrators for the reasons described above Parents or guardians of teen users for account linking purposes described above Other users and third parties you interact or share information with
Your Opt-Out Rights. We don’t “sell” Personal Data. Depending upon your choices, we may share limited data with select marketing partners for purposes of promoting our products and services to you on third-party properties.
This is known as “targeted advertising” or sharing for “cross-context behavioral advertising” under certain state privacy laws. We don’t engage in these activities for users we know to be under 18 years of age.
Your Other Rights. You can exercise these privacy rights described in this section by submitting a request through contact form.
Verification. In order to protect your Personal Data from unauthorized access, change, or deletion, we may require you to verify your credentials before you can submit a request to know, correct, or delete Personal Data. If you do not have an account with us, or if we suspect fraudulent or malicious activity, we may ask you to provide additional Personal Data for verification. If we cannot verify your identity, we will not be able to honor your request.
10. Changes to the privacy policy
We may update this policy from time to time. When we do, we will publish an updated version and effective date on this page, unless another type of notice is required by applicable law.
11. Data controller
OneChat LLC, with its registered office in California, United States, is the controller and is responsible for the processing of your Personal Data as described in this policy.
12. How to contact us
Please contact us if you have any questions or concerns not already addressed in this policy.
Parent or Guardian of a Teen: Teen users and their parents or guardians can choose to link their accounts, allowing the parent or guardian to manage certain settings, and receive alerts if we detect a serious safety concern. These accounts can be unlinked at any time.
Other Users and Third Parties You Interact or Share Information With: Certain Services allow you to interact or share information with other users or third parties. For example, you can share content like 1chat conversations , generated images or videos, or share information with third-party search and shopping partners. Information you share with third-party partners is governed by their own terms and privacy policies, and you should make sure you understand those terms and policies before sharing information with them.